In today's fast-paced world, where customer experience determines the success of a business, Famepilot emerges as the ultimate tool to streamline, manage, and improve customer interactions. Catering to all industries, Famepilot offers an array of robust features that empower businesses to stay ahead in the competitive landscape. Built with modern technologies like Python, Django, and ReactJS, Famepilot ensures a seamless, scalable, and efficient user experience.
In today's fast-paced world, where customer experience determines the success of a business, Famepilot emerges as the ultimate tool to streamline, manage, and improve customer interactions. Catering to all industries, Famepilot offers an array of robust features that empower businesses to stay ahead in the competitive landscape. Built with modern technologies like Python, Django, and ReactJS, Famepilot ensures a seamless, scalable, and efficient user experience.
Key Features of Famepilot
Listings Management
We ensure your Business & correct details can be found everywhere. Manage listings in 20+ Search Engines, Social Media & Review Sites from a single place
Locations Management
We help you manage all your business locations, franchise, stores from a single dashboard. This enables fast decision making for Owners, Marketing heads, VP.
Reviews Generation
Automatic or manually Send SMS / Email / WhatsApp requests to review the business as soon as customer consumes service with Constant Follow-up in preset frequency.
Contacts Management
Start maintaining your customers e-directory. Upload single or multiple contacts using CSV, Excel or POS/CRM API Integration. Auto Contact Segments creation using Machine Learning.
Multi-Site Monitoring
Famepilot monitors Google, Facebook, Twitter, and 20+ review sites for your business activities. We are increasing this list fast. You can suggest your industry specific site.
Campaigns Management
Famepilot comes with pre-built "Request Review" and "Promo" Email/SMS templates. You can create your own Email/SMS template and send any number of campaigns. Default Campaign is Request Review.
Responses Management
Reply to all your customers who posted reviews any where online from a single famepilot platform. Park comments for Employees to respond. Don't leave any customers unanswered.
Near Real Time Review Feed
You can see all ratings and reviews flowing to famepilot's single dashboard in timeline fashion. Manage your business review feed like facebook and twitter feed.
API Integration
If you are using a CRM/POS software for daily operations. No worries, we integrate with most of CRMs across industry, so you need not to upload contacts, and let Famepilot work in autopilot.
Funnel For +Ve & -Ve Reviews
Anything less than 3 stars prompts the reviewer to a private form that can notify you, preventing negative public reviews! Any 4 or 5-star ratings are prompted to leave a review on the website of your choice!
Tech Stack
FamePilot.com is a comprehensive Review Management System built using a robust and scalable tech stack. The backend is powered by Python with the Django web framework, ensuring a high-performance, secure, and modular architecture. Django Rest Framework (DRF) is utilized for seamless API development, complemented by Celery and Redis for managing asynchronous tasks like email notifications and background data processing. Scheduled tasks are efficiently handled using Celery Beat and CRON jobs.
The system integrates multiple third-party APIs, including OpenAI, Google APIs, AWS, and TripAdvisor, enabling dynamic functionalities like sentiment analysis, location-based services, and review aggregation. Selenium is used for automated testing and web scraping tasks, while Swagger provides an interactive API documentation interface.
The frontend leverages ReactJS, offering an interactive and responsive user interface supported by HTML, CSS, and JavaScript. Data persistence is managed using a hybrid database approach with PostgreSQL for structured data and MongoDB for unstructured or semi-structured data, ensuring scalability and performance. This tech stack collectively delivers a robust and user-friendly platform for managing reviews efficiently.
Roles and Responsibilities
Frontend Developer
Develop and maintain responsive user interfaces using ReactJS, HTML, CSS, and JavaScript.
Collaborate with backend developers to integrate APIs and ensure seamless functionality.
Optimize web applications for maximum speed and scalability.
Implement UI/UX designs to deliver intuitive and engaging user experiences.
Debug and resolve frontend issues to maintain a high-quality product.
Stay updated with the latest trends and technologies in frontend development.
Backend Developer
Design, develop, and maintain scalable backend architecture using Python and Django.
Manage databases, ensuring high performance and reliability using PostgreSQL.
Implement task queues with Celery and Redis for asynchronous processing.
Integrate third-party APIs, including OpenAI, Retell AI, Bland AI, AWS, and Twilio.
Configure and manage CRON jobs and Celery Beat for scheduling tasks.
Ensure backend code is secure, optimized, and follows best practices.
Document APIs using tools like Swagger for better collaboration with frontend developers.
Conclusion
Famepilot is a comprehensive platform designed to revolutionize customer experience management. By combining advanced features with a modern tech stack, it addresses the challenges of feedback management, local SEO, and business listing consistency. Whether you’re a single-location business or a multi-location enterprise, Famepilot offers the tools you need to thrive in a competitive marketplace.
Embrace Famepilot to transform your customer experience strategy and propel your business to new heights!
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